Product: Dynamics 365 Customer Insights
Dynamics 365 Customer Insights
Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.
Unlock insights with Business performance analytics in Microsoft Dynamics 365
In today’s fast-changing world, financial, operational, and organizational leaders must respond to shifting demands and market volatility with agility.
Accelerating sales with unified data in the AI era
AI-powered customer profiling enables a shift from reactive decision making by sales teams to proactive customer engagement.
2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings
We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings. These plans are a compilation of the new capabilities planned to be released between April 2025 and September 2025.
Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms
Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant™ for B2B Marketing Automation Platforms.
Elevating experiences with AI, from productivity to personalization
In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service.
2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available
On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform.
2024 release wave 1: Transforming experiences with Microsoft Copilot and Dynamics 365
In this extraordinary age of AI, we find ourselves on the brink of a profound revolution. Companies are looking for generative AI to solve longstanding problems around customer connection, loyalty, and seller productivity.
Microsoft unveils AI features for manufacturers at Hannover Messe 2024
At Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for high-performance, sustainable industries. Microsoft is honored to attend this year’s event to showcase how Microsoft Dynamics 365 helps manufacturers.
2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform
We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
Revolutionizing marketing workflows with Copilot in Dynamics 365 Customer Insights
In the ever-evolving landscape of generative AI, a copilot isn’t just a companion that makes tasks that you’re already doing at work easier, but it’s quickly becoming a transformative force reshaping the very core of how things are done.