Consumer Feedback Australia

Please note: this website is for use by Australian consumers only. For Commercial product support, click here or change region to find your local support options.

To file a request for a product or service purchased at eBay Marketplace , please file it from here.

We welcome feedback from our customers – it helps us to continually improve. Please select one of the options below.

I would like to...

complaint
FILE A COMPLAINT
compliment
GIVE A COMPLIMENT
Feedback
SHARE PRODUCT FEEDBACK

This complaint is about:

This complaint is about:

Do you have a Service Request Number?

Do you have a Service Request Number?

A Service Request (SR) Number is a unique 10-digit number provided by the Microsoft Customer Support team when creating a case. It may have been provided over the phone at the time of your call or provided in an email written in this format SRX1XXXXXXXXXID.

For us to be able to act on your complaint, we require some details. Details you provide will be used solely for the purpose of responding to and acting on your complaint.

Once you have submitted your complaint, we will ensure it reaches the right team.

File Support Complaint

If you don’t have a case number, please contact 13 20 58 for assistance. Alternatively, if you want us to call you back, please provide the contact details below and we recommend you review our Privacy Statement to understand how we handle customer data.

1 - COMPLAINT DETAILS

A Service Request (SR) Number is a unique 10-digit number provided by the Microsoft Customer Support team when creating a case. It may have been provided over the phone at the time of your call or provided in an email written in this format SRX1XXXXXXXXXID.

2 - YOUR DETAILS

Microsoft respects your privacy. Please read our online Privacy Statement.

For us to be able to act on your complaint, we require some details. Details you provide will be used solely for the purpose of responding to and acting on your complaint.

Once you have submitted your complaint, we will ensure it reaches the right team.

File Complaint

If you want us to call you back please provide the contact details below and we recommend you review our Privacy Statement to understand how we handle customer data.

1 - COMPLAINT DETAILS
2 - YOUR DETAILS

Microsoft respects your privacy. Please read our online Privacy Statement.

This compliment is about:

This compliment is about:

For us to be able to act on your compliment, we require some details. Details you provide will be used solely for the purpose of responding to and acting on your compliment.

Once you have submitted your compliment, we will ensure it reaches the right team.

Give a compliment

1 - COMPLIMENT DETAILS

A Service Request (SR) Number is a unique 10-digit number provided by the Microsoft Customer Support team when creating a case. It may have been provided over the phone at the time of your call or provided in an email written in this format SRX1XXXXXXXXXID.

Microsoft respects your privacy. Please read our online Privacy Statement.

"); parent.append(newdv); var filenames = []; var flag = true; var allowedExtensions = { "doc": ["application/msword", "application/vnd.openxmlformats-officedocument.wordprocessingml.document"], "docx": ["application/vnd.openxmlformats-officedocument.wordprocessingml.document"], "txt": ["text/plain"], "jpeg": ["image/jpeg"], "jpg": ["image/jpeg"], "gif": ["image/gif"], "png": ["image/png"], "zip": ["application/zip"], "rar": ["application/x-rar-compressed"], "pdf": ["application/pdf"], "xps": ["application/oxps", "application/vnd.ms-xpsdocument"], "ppt": ["application/vnd.ms-powerpoint"], "pptx": ["application/vnd.openxmlformats-officedocument.presentationml.presentation"], "oft": ["application/vnd.ms-outlook"], "xls": ["application/vnd.ms-excel"], "xlsx": ["application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"] }; if (e.currentTarget.files.length > 0 && e.currentTarget.files.length < 4) { let fileChecks = []; for (var i = 0; i < e.currentTarget.files.length; i++) { let file = e.currentTarget.files[i]; let fileName = file.name; let fileSize = file.size; let fileExt = fileName.split('.').pop().toLowerCase(); // anitize filename to prevent XSS let sanitizedFileName = fileName.replace(/[<>"'/]/g, "_"); var invalidCharsRegex = /[<>\/"'&]/; // Disallowed characters to prevent XSS // Validate extension if (!allowedExtensions[fileExt]) { flag = false; continue; } // Check if the filename contains HTML-related characters if (invalidCharsRegex.test(fileName)) { flag = false; break; } // Validate file size (Max: 50MB) if (fileSize > 50 * 1024 * 1024) { flag = false; continue; } // Verify file content using FileReader let reader = new FileReader(); fileChecks.push(new Promise((resolve) => { reader.onloadend = function () { let uint = new Uint8Array(reader.result).subarray(0, 4); let header = ""; for (let i = 0; i < uint.length; i++) { header += uint[i].toString(16); } // check MIME type consistency let actualMimeType = file.type; let validMimes = allowedExtensions[fileExt]; if (!validMimes.includes(actualMimeType)) { flag = false; } resolve(); }; reader.readAsArrayBuffer(file); })); filenames.push($("").addClass("btn btn-badge my-1").text(sanitizedFileName)); } if (e.currentTarget.files.length > 3) { $(".multi").val(null); $(".multi").html(""); $(".fileList").remove(); $("span.error-message").text("Maximum 3 files can be uploaded.").css("display", "block"); return false; } Promise.all(fileChecks).then(() => { if (!flag) { $(".multi").val(null); $(".multi").html(""); $(".fileList").remove(); $("span.error-message").text("File is invalid. Allowed file types: doc, docx, txt, jpeg, jpg, gif, png, zip, rar, pdf, xps, ppt, pptx, oft, xls, xlsx and maximum file size is 50mb.").css("display", "block"); } else { $("span.error-message").text("").css("display", "none"); $(".fileList").append(filenames); } }); } else { flag = false; } if (e.currentTarget.files.length > 3) { $(".multi").val(null); $(".multi").html(""); $(".fileList").remove(); $("span.error-message").text("Maximum 3 files can be uploaded.").css("display", "block"); return true; } return flag; }); function clearFiles() { $(".multi").val(null); $(".multi").html(''); $('.fileList').remove(); } $().ready(function () { $("#masterForm").validate({ errorElement: "span", //ignore: [], submitHandler: function (form) { $("#loadingPanel").show(); $(form).submit(); }, invalidHandler: function (form, validator) { var errors = validator.numberOfInvalids(); if (errors) { validator.errorList[0].element.focus(); } }, rules: { ctl00$MainContent$txtSRN: { required: true, digits: true, minlength: 10, maxlength: 10 }, ctl00$MainContent$ddlProduct: { required: true }, ctl00$MainContent$ddlBA: { required: true }, ctl00$MainContent$txtComplaintDetails: { required: true }, ctl00$MainContent$txtFirstName: { required: true }, ctl00$MainContent$txtLastName: { required: true }, ctl00$MainContent$txtPhone: { required: true, number: true, minlength: 7 }, ctl00$MainContent$txtEmail: { required: true, email: false, validate_email: true }, ctl00$MainContent$txtSubject: { required: true }, ctl00$MainContent$txtOtherComplaints: { required: true }, ctl00$MainContent$txtOtherComplaintFirstName: { required: true }, ctl00$MainContent$txtOtherComplaintLastName: { required: true }, ctl00$MainContent$txtOtherComplaintEmail: { required: true, email: false, validate_email: true }, ctl00$MainContent$txtComplimentSRN: { digits: true, minlength: 10, maxlength: 10 }, ctl00$MainContent$ddlComplimentProduct: { required: true }, ctl00$MainContent$ddlComplimentBA: { required: true }, ctl00$MainContent$txtComplimentDetails: { required: true }, ctl00$MainContent$txtComplimentFirstName: { required: true }, ctl00$MainContent$txtComplimentLastName: { required: true }, ctl00$MainContent$txtComplimentEmail: { required: true, email: false, validate_email: true }, ctl00$MainContent$txtComplimentSubject: { required: true }, ctl00$MainContent$ddlFeedbackProduct: { required: true }, ctl00$MainContent$ddlFeedbackBA: { required: true }, ctl00$MainContent$txtDetailsFeedback: { required: true }, ctl00$MainContent$textShareproductFirstName: { required: true }, ctl00$MainContent$textShareproductLastName: { required: true }, ctl00$MainContent$textShareproductEmail: { required: true, email: false, validate_email: true } //, //ctl00$MainContent$FileUpload4: { // CheckFileExt: true //} }, messages: { ctl00$MainContent$txtSRN: { required: "SRN Number is required." }, ctl00$MainContent$ddlProduct: { required: "Microsoft Product is required." }, ctl00$MainContent$ddlBA: { required: "Business Area is required." }, ctl00$MainContent$txtComplaintDetails: { required: "Details of Complaint is required." }, ctl00$MainContent$txtFirstName: { required: "First Name is required." }, ctl00$MainContent$txtLastName: { required: "Last Name is required." }, ctl00$MainContent$txtEmail: { required: "Email is required." }, ctl00$MainContent$txtPhone: { required: "Phone Number is required.", number: "Invalid Phone Number.", minlength: "Minimum length of Phone Number should not be less than 7 digits." }, ctl00$MainContent$txtSubject: { required: "Subject is required." }, ctl00$MainContent$txtOtherComplaints: { required: "Details of Complaint is required." }, ctl00$MainContent$txtOtherComplaintFirstName: { required: "First Name is required." }, ctl00$MainContent$txtOtherComplaintLastName: { required: "Last Name is required." }, ctl00$MainContent$txtOtherComplaintEmail: { required: "Email is required.", }, ctl00$MainContent$ddlComplimentProduct: { required: "Compliment Microsoft Product is required." }, ctl00$MainContent$ddlComplimentBA: { required: "Compliment Business Area is required." }, ctl00$MainContent$txtComplimentDetails: { required: "Compliment Details is required." }, ctl00$MainContent$txtComplimentFirstName: { required: "First Name is required." }, ctl00$MainContent$txtComplimentLastName: { required: "Last Name is required." }, ctl00$MainContent$txtComplimentEmail: { required: "Email is required." }, ctl00$MainContent$txtComplimentSubject: { required: "Compliment Subject is required." }, ctl00$MainContent$ddlFeedbackProduct: { required: "Feedback Microsoft Product is required." }, ctl00$MainContent$ddlFeedbackBA: { required: "Feedback Business Area is required." }, ctl00$MainContent$txtDetailsFeedback: { required: "Details Feedback is required." }, ctl00$MainContent$textShareproductFirstName: { required: "First Name is required." }, ctl00$MainContent$textShareproductLastName: { required: "Last Name is required." }, ctl00$MainContent$textShareproductEmail: { required: "Email is required." } } }); }); //$(function () { // setTimeout( // function () { // $(".MultiFile-wrap").each(function () { // $(this).attr('data-id', $(this).attr('id')); // $(this).removeAttr('id'); // }) // }, 2000); //})