If you’re able to refund an item that you bought on Google Play, any points earned on that purchase will be deducted from your Play Points balance and level progress.
- If you don’t have enough points to cover the deducted points from the refunded item, your points balance will become negative.
- If you don’t have enough points to stay at your current level after the points are deducted from your level progress, you might go down a level.
- If you used points for an app, game, or in-app purchase and would like a refund, check our refund policies for apps, games, and in-app purchases.
Learn more about Google Play Points Terms of Service.