| title | description | ms.service | ms.localizationpriority | author | ms.author | ms.topic | ms.date | ms.reviewer | manager | appliesto | ms.collection | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Surface portals overview |
Explore centralized solutions for IT admins to manage Surface devices at scale. Learn about the Surface Management Portal and Surface Support Portal, designed for efficient device monitoring, warranty management, and support requests. |
windows-11 |
medium |
coveminer |
rbrooker |
how-to |
09/18/2024 |
rbrooker |
frankbu |
|
essentials-manage |
Surface portals provide IT admins with a centralized solution to manage and monitor Surface devices at scale, with insights and visibility into your environment.
With Surface portals, you can:
- Centralize management of device warranties and support requests. Initiate single or bulk warranty claims.
- Gain insights into your warranty status and claims—in a single view.
- Monitor the health of all your Surface devices and get notifications about any unusual device status, which can help reduce IT costs.
- Access a unified interface for Surface device management tasks.
See how the Surface Management Portal and Surface Support Portal can boost efficiency for managing Surface devices, monitoring compliance, and streamlining support:
[!VIDEO https://learn-video.azurefd.net/vod/player?id=1bb92b9d-514e-498b-8a32-17896d599447]
| Portal | Surface Management Portal | Surface Support Portal |
|---|---|---|
| Designed for | Customers who already use Microsoft Intune to manage multiple devices at scale | Microsoft 365 customers looking to streamline support for their employees & users |
| Platform requirements | Microsoft Intune admin center | Microsoft 365 admin center |
| Subscription | E3/E5 subscription | Microsoft 365 business account |
| Device registration | Automatic device enrollment through Intune | Manual device upload required |
| Roles/Access | Global Admin, Global Reader, Hardware Admin, Hardware Specialist | Global Admin, Billing Admin, Service Support Admin, Hardware Admin, Hardware Specialist |
| Device tech & administrative support | Yes | Yes |
| Device repair & exchange | Yes | Yes |
| Device warranty status | Yes | Yes |
| Device insights | Health, Performance, Encryption, Compliance, Hardware usage | None |
| Windows 11 eligibility status | Yes | No |
| Availability to all regions where Surface is sold | Yes | Yes |
| Bulk device service orders | Yes | Yes |
| API integration availability | Yes | No |
Commercial customers managing tenants via Microsoft Intune can use the Surface Management Portal to handle service requests for Surface devices.
:::image type="content" source="images/surface-management-portal.png" alt-text="Screenshot of Microsoft Surface Management Portal.":::
- Sign in to the Microsoft Intune admin center and go to All services > Surface Management Portal.
- For full details, see Surface Management Portal.
Microsoft 365 Business customers can use the Surface Support Portal to handle service requests for Surface devices.
- Sign in to the Surface Support Portal - Microsoft 365 admin center.
:::image type="content" source="images/surface-service-repair/m365-admincenter-repair-request.png" alt-text="Screenshot of Microsoft 365 admin center showing New repair request feature.":::
For full details, including instructions for streamlined access, see Surface Support Portal overview.
Whether you're using the Surface Management Portal or the Surface Support Portal, you first need to configure at least one admin role. To learn more see: