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Sjuun
Advocate II
Advocate II

PowerBI Crashes continuesly since update Feb 2025

‎03-17-2025 03:59 AM

Since the new update (feb 2025) , powerBI Crashes continuously.  --> every 15 minutes. 

It happens to different reports. And I have two different elitbooks with 16GB RAM, and they both encounter the same problem. 
This started after the PBI update of Feb 2025. When I look in memory usage, it is high in general (because MS OS update). But tops maybe at 80%. 

Even with small datasets and minimum calculations in the report it happens randomly. 

Anyone else experiences the same problem? 

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Message 1 of 42
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1 ACCEPTED SOLUTION
Semelene
Advocate I
Advocate I

‎03-18-2025 06:05 AM

My coworker and I had to revert to the Jan update. We both crash in every report. It just seems to decide to quit at some point, whether you're applying changes or saving or even just changing your currency type. She has 64GB RAM.

 

I even tried a simple upload test...I just uploaded excel files I use in other BIs into a new report. No changes beyond what BI does automatically and it would eventually stop responding.

View solution in original post

Message 4 of 42
3,558 Views
41 REPLIES 41
Sjuun
Advocate II
Advocate II

‎03-18-2025 06:31 AM

@AmiraBedh  where should I go to mention the problem? I tried to find the right place*. 

Message 22 of 42
3,328 Views
0
Sjuun
Advocate II
Advocate II

‎03-18-2025 06:23 AM

EDIT: because it crashes so regularly, I save updates frequently (every 10 minutes or so). 

After the last crash I lost 2 hours of work, even after saving it multiple times...

Message 19 of 42
3,320 Views
thechris07
Advocate I
Advocate I
In response to Sjuun

‎03-18-2025 07:08 AM

PowerBI creates regularly backup files. Check your settings

Message 20 of 42
3,212 Views
0
Sjuun
Advocate II
Advocate II
In response to thechris07

‎03-18-2025 07:22 AM

True I know, also on onedrive history -->  hasn't saved for more than two hours (that was a first, after the crashes started)*. 


Message 21 of 42
3,170 Views
0
Semelene
Advocate I
Advocate I

‎03-18-2025 06:05 AM

My coworker and I had to revert to the Jan update. We both crash in every report. It just seems to decide to quit at some point, whether you're applying changes or saving or even just changing your currency type. She has 64GB RAM.

 

I even tried a simple upload test...I just uploaded excel files I use in other BIs into a new report. No changes beyond what BI does automatically and it would eventually stop responding.

Message 4 of 42
3,559 Views
KG1
Resolver I
Resolver I
In response to Semelene

‎04-07-2025 11:32 AM

Hi

 

Rolling back to Jan 25 has resolved the issues  - I had a call with Microsoft support to try and demo as there is no rhyme or reason for the crash - typically it didnt crash during the screen share!!!!

 

I have also had to request sys admin to switch off auto updates of power bi desktop - it was still auto updating even though the Jan 25 was downloaded (this shouldnt happen if you dont download from the web store)

I read that the issue could be due to Webview2 being out of date  - IT support updated this for me on Friday - it had updated to March 25 when I logged on this morning and I had 4 crashes in 1 hour - rolled back to Jan 25 - no issues at all since.

 

These are all the inital trouble shooting steps that Microsoft advised - none worked for me 😞

Follow these steps to troubleshoot the issue:

 

Update Power BI Desktop:

Ensure you are using the latest version of Power BI Desktop. You can download it from the official Power BI website.

 

Check System Resources:

Make sure your system has enough RAM and CPU resources. Close any unnecessary applications to free up resources.

Press Ctrl + Shift + Esc to open Task Manager > Check the Performance tab for CPU and RAM usage > Close unnecessary applications.

 

Graphics Settings:

Open Graphics Settings on your computer.

Add Power BI Desktop and set it to High Performance mode.

For Windows 10: Start Menu > Settings > System > Display > Graphics settings > Browse > Select PBIDesktop.exe > Options > Set to High Performance.

For Windows 11: Start Menu > Settings > System > Display > Graphics > Browse > Select PBIDesktop.exe > Options > Set to High Performance.

 

Clear Cache:

In Power BI Desktop, Go to File > Options and settings > Options.

Under Global > Data Load, click on Clear cache.

 

Disable Preview Features:

Go to File > Options and settings > Options.

Under Global > Preview features, uncheck any enabled features.

 

Check for Large Data Models:

If you have a large number of calculated columns or complex data models, try optimizing them.

 

Reinstall Power BI Desktop:

Uninstall Power BI Desktop from your system.

Download and install the latest version from the official Power BI website.

 

Check Network and Firewall Settings:

Ensure your network and firewall settings are not blocking Power BI Desktop.

 

 

If you are unable to roll back to Jan 25 the only minor improvement I had - was to do a file save as then overwrite - you can also set the auto save ( Global > Autosave  - to every 1 minute so if it does crash it loads your changes from the recovery file.

 

 

 

 

Message 18 of 42
899 Views
william_johnson
Helper I
Helper I
In response to Semelene

‎03-31-2025 12:42 PM

One other suggestion if you can't go backwards... I was told to clear my cache under Options, Global, Data Load. It seems to have helped.

Message 16 of 42
1,717 Views
sdurandeau
Frequent Visitor
In response to william_johnson

‎03-31-2025 11:05 PM

Installing a previous version fixed the issue. Now the question is until when we have to keep it like that?

Message 17 of 42
1,652 Views
0
ETorresT
Regular Visitor
In response to Semelene

‎03-20-2025 04:26 PM

do you have a link to the previous January version? This continuous to happen to me and I can't find a link to download the previous version.

Message 14 of 42
2,863 Views
0
thechris07
Advocate I
Advocate I
In response to Semelene

‎03-18-2025 07:07 AM

Did the rollback to the Jan update solve the issues?

Message 5 of 42
2,564 Views
0
peter_bengtsson
Advocate I
Advocate I
In response to thechris07

‎03-20-2025 11:11 PM

Yes, it did.

Message 9 of 42
2,240 Views
Sjuun
Advocate II
Advocate II
In response to peter_bengtsson

‎03-21-2025 04:31 AM

Hi Peter, 

Is the solution still working for you?

As @thechris07  mentioned the problem reoccurs even after rollback*

Message 12 of 42
2,192 Views
0
peter_bengtsson
Advocate I
Advocate I
In response to Sjuun

‎03-22-2025 05:07 AM

I haven't tried to delete all data and reinstall feb version. January version works fine.

Message 13 of 42
1,895 Views
0
thechris07
Advocate I
Advocate I
In response to peter_bengtsson

‎03-21-2025 02:10 AM

Hi,
deleting the app data and reinstalling seems to fix these issues:
https://www.reddit.com/r/PowerBI/comments/1j54qdj/comment/mge2quu/?utm_source=share&utm_medium=web3x...

Message 10 of 42
1,518 Views
0
thechris07
Advocate I
Advocate I
In response to thechris07

‎03-21-2025 04:22 AM

Update:
**bleep** is still not working. PQ in PowerBI AND Excel is just a pain. Not usable at all rn

Message 11 of 42
1,482 Views
0
Semelene
Advocate I
Advocate I
In response to thechris07

‎03-18-2025 07:09 AM

It has for my coworker and I. She's been on Jan 2025 for two working days, running 4-5 reports continuously, no issues. I've had nearly one working day back on Jan 2025 and no crashes.

Message 6 of 42
1,599 Views
josephws
Advocate I
Advocate I
In response to Semelene

‎03-21-2025 04:19 PM

Rollback to Jan version has helped, no issues for now.

 

With crashses on the Feb-Mar versions, along w/ many instances of frozen screens I was occasionally getting rebuild combination errors. Like when trying to merge tables sourced w/ different privacy settings. No problems now.

 

MS moderators, where are you? Why should we need to go through 5 updates in 1 month? (from Feb 20 to Mar 19) .

 

Lesson learned, I'm going to err on the side of using a much older stable version.

Message 8 of 42
1,109 Views
thechris07
Advocate I
Advocate I
In response to Semelene

‎03-18-2025 07:11 AM

Ok, thanks for mentioning that. I guess I'll downgrade in the meantime

Message 7 of 42
1,222 Views
0
thechris07
Advocate I
Advocate I

‎03-18-2025 02:19 AM

same here.

Message 3 of 42
667 Views
AmiraBedh
Super User
Super User

‎03-17-2025 02:07 PM

These issues have been observed across different reports and on multiple devices with 16GB RAM, suggesting that the crashes are not isolated to specific hardware configurations.

I remember also seeing some users have experienced Power BI Desktop freezing during refresh operations after making changes to the Semantic Model, requiring a forced shutdown via Task Manager.

Despite these reports, when I check the official change log for Power BI Desktop February 2025 update I cannot find any explicitly mention fixes related to these crashing issues. 

Try to contact the support team if your issue persists.

Change log for Power BI Desktop - Power BI | Microsoft Learn


Proud to be a Power BI Super User !

Microsoft Community : https://docs.microsoft.com/en-us/users/AmiraBedhiafi
Linkedin : https://www.linkedin.com/in/amira-bedhiafi/
StackOverflow : https://stackoverflow.com/users/9517769/amira-bedhiafi
C-Sharp Corner : https://www.c-sharpcorner.com/members/amira-bedhiafi
Power BI Community :https://community.powerbi.com/t5/user/viewprofilepage/user-id/332696
Message 2 of 42
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