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Tjmag
New Member

On premises Data gateway installation failed (standard mode). error 1603

‎04-04-2022 06:00 AM

I actually installed on data gateway premises standard mode but for some reason I uninstalled it. After few days I wanted it back then I tried to install it again, But now it is throwing this error.  

Capture1.PNG

 

 

this is the error log at the end which has error.

 

Property(S): INSTALLLEVEL = 1
Property(S): SOURCEDIR = C:\ProgramData\Package Cache\{9CE99C3D-272D-4237-81E8-8ECDC8BC028C}v15.118.2\
Property(S): SourcedirProduct = {9CE99C3D-272D-4237-81E8-8ECDC8BC028C}
Property(S): SERVICE_INSTALLED_WITH_DIFF_USER = 0
Property(S): ProductToBeRegistered = 1
MSI (s) (78:18) [18:12:49:136]: Note: 1: 1708
MSI (s) (78:18) [18:12:49:136]: Product: GatewayComponents -- Installation failed.

MSI (s) (78:18) [18:12:49:136]: Windows Installer installed the product. Product Name: GatewayComponents. Product Version: 15.118.2. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

MSI (s) (78:18) [18:12:50:051]: Deferring clean up of packages/files, if any exist
MSI (s) (78:18) [18:12:50:051]: MainEngineThread is returning 1603
MSI (s) (78:40) [18:12:50:051]: RESTART MANAGER: Session closed.
MSI (s) (78:40) [18:12:50:051]: No System Restore sequence number for this installation.
=== Logging stopped: 04-04-2022 18:12:49 ===
MSI (s) (78:40) [18:12:50:243]: User policy value 'DisableRollback' is 0
MSI (s) (78:40) [18:12:50:243]: Machine policy value 'DisableRollback' is 0
MSI (s) (78:40) [18:12:50:243]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (78:40) [18:12:50:243]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (78:40) [18:12:50:243]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (78:40) [18:12:50:243]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (78:40) [18:12:50:243]: Destroying RemoteAPI object.
MSI (s) (78:50) [18:12:50:243]: Custom Action Manager thread ending.
MSI (c) (C8:40) [18:12:50:243]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C8:40) [18:12:50:251]: MainEngineThread is returning 1603
=== Verbose logging stopped: 04-04-2022 18:12:50 ===

 

 

 

Any solution would be appreciated.

 

 

 

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Message 1 of 6
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2 ACCEPTED SOLUTIONS
Pragati11
Super User
Super User
In response to Tjmag

‎04-04-2022 06:54 AM

HI @Tjmag ,

 

I just tried installing the gateway on my personal machine in standard mode using the instructions mentioned here: https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-install

And I am able to do that successfully without any issues:

Pragati11_0-1649080429395.png

Please raise a support ticket with Microsoft if you are having issues:  https://powerbi.microsoft.com/en-us/support/

 

Best Regards,

Pragati Jain


MVP logo


LinkedIn | Twitter | Blog | YouTube 

Did I answer your question? Mark my post as a solution! This will help others on the forum!

Appreciate your Kudos!!

Proud to be a Super User!!

View solution in original post

Message 4 of 6
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Tjmag
New Member
In response to Pragati11

‎04-04-2022 07:51 AM

Hey, Pragati. I deleted my temp files and cleared system cache. Also, I ran the installation as system admin and it surprisingly installed in my system after 'n' number of attempts. Finally relaxed.

View solution in original post

Message 5 of 6
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5 REPLIES 5
19BQ1A0147
Regular Visitor

‎04-09-2025 03:15 AM

I'm facing same issue. what is the solution?

 

Message 6 of 6
332 Views
0
Pragati11
Super User
Super User

‎04-04-2022 06:09 AM

Hi @Tjmag ,

 

I would recommend checking the following article on trouble-shooting gateway issues:

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-tshoot

 

Best Regards,

Pragati Jain


MVP logo


LinkedIn | Twitter | Blog | YouTube 

Did I answer your question? Mark my post as a solution! This will help others on the forum!

Appreciate your Kudos!!

Proud to be a Super User!!

Message 2 of 6
12,861 Views
0
Tjmag
New Member
In response to Pragati11

‎04-04-2022 06:40 AM

 I am using the latest power bi version and trying to install latest version of gateway too. Also my system requirements are as required. I am using power bi on my personal machine. Also I am installing this freshly. 

Message 3 of 6
12,829 Views
0
Pragati11
Super User
Super User
In response to Tjmag

‎04-04-2022 06:54 AM

HI @Tjmag ,

 

I just tried installing the gateway on my personal machine in standard mode using the instructions mentioned here: https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-install

And I am able to do that successfully without any issues:

Pragati11_0-1649080429395.png

Please raise a support ticket with Microsoft if you are having issues:  https://powerbi.microsoft.com/en-us/support/

 

Best Regards,

Pragati Jain


MVP logo


LinkedIn | Twitter | Blog | YouTube 

Did I answer your question? Mark my post as a solution! This will help others on the forum!

Appreciate your Kudos!!

Proud to be a Super User!!

Message 4 of 6
12,827 Views
0
Tjmag
New Member
In response to Pragati11

‎04-04-2022 07:51 AM

Hey, Pragati. I deleted my temp files and cleared system cache. Also, I ran the installation as system admin and it surprisingly installed in my system after 'n' number of attempts. Finally relaxed.

Message 5 of 6
12,821 Views

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