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Account recovery request #6233

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Open
3 tasks done
SinaSohrab opened this issue May 3, 2025 · 2 comments
Open
3 tasks done

Account recovery request #6233

SinaSohrab opened this issue May 3, 2025 · 2 comments
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account-recovery Users needing assistance with account recovery

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@SinaSohrab
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PyPI Username

SinaSohrab

Reason for request

sinasohrab84@gmail.com

Hello,

I recently changed my phone and lost access to my 2FA device. The authenticator app was removed during the process, and unfortunately, I did not keep a backup of my 2FA secret or the recovery codes.

As a result, I am currently unable to log in to my PyPI account.

Could you please assist me in recovering access to my account or disabling 2FA?

Thank you for your help.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@SinaSohrab SinaSohrab added the account-recovery Users needing assistance with account recovery label May 3, 2025
@Thespi-Brain
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Hi @SinaSohrab,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery May 5, 2025
@Thespi-Brain Thespi-Brain moved this from New/Triage to Verification in Process in Account Recovery May 5, 2025
@SinaSohrab
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SinaSohrab commented May 6, 2025 via email

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Labels
account-recovery Users needing assistance with account recovery
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Status: Verification in Process
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2 participants