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Account recovery request #6230

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Open
3 tasks done
kevinmarete opened this issue May 2, 2025 · 3 comments
Open
3 tasks done

Account recovery request #6230

kevinmarete opened this issue May 2, 2025 · 3 comments
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account-recovery Users needing assistance with account recovery

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@kevinmarete
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PyPI Username

DSP-Analysis-Journeys

Reason for request

We are writing to inform you that we have lost access to our primary email address, dsp-analysis-journeys@broadinstitute.org, due to recent organizational restructuring, which led to the disbandment of certain teams. As a result, we kindly request that the primary email be updated to dsp-devops@broadinstitute.org.

This change to the DevOps email address will help ensure continuity and prevent any further disruptions, even in the event of future organizational changes.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@kevinmarete kevinmarete added the account-recovery Users needing assistance with account recovery label May 2, 2025
@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery May 5, 2025
@Thespi-Brain
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Hi @kevinmarete,

Thanks for sending over your preferred email in this issue. However, we do have an account verification as due diligence before we can update your email. So, please contact support@pypi.org with your preferred email address and reference this link (#6230). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from New/Triage to Awaiting Response in Account Recovery May 5, 2025
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label May 5, 2025
@kevinmarete
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Hello, We have sent the email as requested.

@Thespi-Brain
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Hi @kevinmarete,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery May 7, 2025
@Thespi-Brain Thespi-Brain removed the status: awaiting response Needs more information before proceeding label May 7, 2025
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Labels
account-recovery Users needing assistance with account recovery
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Status: Verification in Process
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