Account recovery request Account recovery request

[heerener]

PyPI Username

heerener

Reason for request

Lost access to primary email address.

Recovery Codes

• I never generated or have lost access to the recovery codes for my account

Code of Conduct

• I agree to follow the PSF Code of Conduct

Acknowledgement

• I understand that it may take a significant amount of time to process my account recovery request.

[Thespi-Brain]

Hi @heerener,

I took a look into your account and it seems like you were able to successfully change your email address. Are you still having any issues regarding your account? Let me know and we will go from there, thanks!

[heerener]

Hi @Thespi-Brain , thanks for checking!
I had the backup e-mail address already set but it looks like I can't start using it as my primary without verifying the current primary, which I don't have access to any more.

If it helps to verify that it's really me: mail sent to my current primary address should still auto-respond with an address on which I can be reached.

[heerener]

Hi @Thespi-Brain - is there any other info I could supply to get this moving again?

[Thespi-Brain]

Hi @heerener,

Please contact support@pypi.org with an email address that you would like your account to be associated with and please reference this link (#5587). We will proceed from there. Thanks!

[Thespi-Brain]

Hi @heerener,

I am following up regarding your request. We never received your preferred email address that you would like your account to be associated with. I will keep this issue open for another week unless I hear from you earlier. After that, if you are still having trouble, feel free to create a new request. Thanks!

[heerener]

Thanks! I've sent the mail earlier today.

[Thespi-Brain]

Hi @heerener,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

[Thespi-Brain]

Hi @heerener,

Thanks for completing the verification process. The verification was successful! I have updated the primary email address on the account. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

[heerener]

Account recovered successfully, thank you very much!